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General Troubleshooting: My client isn't accepting my username and password

We suggest making some adjustments in your mail client's settings so you aren't always prompted to enter your username and password. Please check the following settings in your mail client:

  • Make sure that you've entered your full email address (e.g. username@gmail.com)
  • Re-enter your password to ensure that it's correct. Keep in mind that passwords are case-sensitive.
  • Make sure your mail client isn't set to check for new mail too often. If your mail client checks for new messages more than once every 10 minutes, your client might repeatedly request your username and password.
Now, please follow the steps below to resolve the problem:
  1. Open your web browser and sign in to Gmail at http://mail.google.com/mail. If you see a word verification request, type the letters in the distorted picture and finish signing in.
  2. Close your browser and try accessing your messages in your email client again.
  3. If you're still having problems, disable all mail clients you're using to read Gmail messages. (If you use one at work and one at home, please disable both.)
  4. From the computer on which your logins are failing, visit http://www.google.com/accounts/DisplayUnlockCaptcha
  5. Enter your Gmail username and password, and the letters in the distorted picture.
  6. Once you have successfully logged in, restart your mail client and try to download your mail.
If you're using a Google Apps email address, please instead follow the steps below:
  1. Open your web browser and sign in to Google Apps at http://mail.google.com/mail/a/[yourdomain]. If you see a word verification request, type the letters in the distorted picture and finish signing in.
  2. Close your browser and try accessing your messages in your email client again.
  3. Disable all mail clients you're using to read mail. (If you use one at work and one at home, please disable both.)
  4. From the computer on which your logins are failing, visit https://www.google.com/a/[your domain].com/UnlockCaptcha. Be sure to fill in your domain name in the URL.
  5. Enter your email username and password, and the letters in the distorted picture.
  6. Once you have successfully logged in, restart your mail client and try to download your mail.



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